At Caribee we pride ourselves on producing the best and most innovative products available, which are made to a high standard using the highest quality and latest materials available. If however something goes wrong with your Caribee product we are more than willing to take a look at it and if it's a valid claim, we will repair or replace it.
All Caribee products are guaranteed to be free of "manufacturing faults" in both workmanship and materials for the following time periods, from the date of purchase.
- 3 Years = Backpacks and Luggage
- 12 months = Tents, Furniture & Beach, Sleeping Bags & Mats, Coolers, Travel Accessories and Hydration Reservoirs
This warranty does not include normal wear and tear, misuse, improper care or damage by a common carrier (ie: airlines) or third parties to our products. The Caribee warranty is not an International warranty and is only valid in the original country of purchase to the original purchaser. Our warranty is not transferable.
If damage has occurred to your bag whist travelling with an airline - ALWAYS REPORT DAMAGE TO THE AIRLINE BEFORE YOU LEAVE THE AIRPORT as this is covered by the airline and is NOT a manufacturing fault. (refer below)
Please note, absolutely no claim will be considered without proof of purchase.
Caribee warranty excludes damage as a result of:
- Reasonable or excessive wear and tear;
- Damage as the result of mishandling/neglect by AIRLINES or third parties or transport; (Read more)
- Heat, flame, or the natural elements;
- Failure to adhere to care instructions;
The Caribee warranty does not cover:
Clips, Buckles, Tri-glides, D-Rings, Zips etc OR in the case of furniture a broken ABS bracket. If these parts are broken during use we may be able to send you replacement parts (dependant on availability) so you can have your product repaired or so you can do it yourself
Airline damage – it is important when travelling by air that you check you bag for damage upon collection at the baggage carousel. Should damage have occurred to your Caribee product whilst in the possession of the airline, then you must file a claim with the airline before leaving the airport. Damage caused by an airline is not a Caribee warranty issue and can be resolved direct with the airline.
To get the ball rolling with your claim:
Should a manufacturing fault occur to your Caribee product, simply return it (at your cost), to either the retail store where you bought it or to Clipper International Corp. (details below) along with a copy of your purchase receipt, a brief description of the fault and your return address. Warranty Claim Approval is at the sole discretion of Caribee and Clipper International Corp.
If you have a question, please give us a call or email us at
How long will it take?
Once we receive your warranty claim we will endeavour to have the product back to you as soon as possible. However this can sometimes take up to three weeks, depending on the type of repair needed and the time of year.
Once your claim is underway:
We will always repair your product as the first option, but sometimes repair is not possible, so your Caribee item must be replaced. The warranty states that your product will be repaired or replaced at our discretion. If we deem your claim to be not covered by the warranty agreement we will let you know and return the item to you.
At Caribee we are constantly updating styles and colours & improving designs and functionality of our products. As a result, from time to time if a product needs to be replaced under warranty, it may already have been superseded. If this happens and a colour or style is not available we will match to the best of our ability the closest suitable product from the range that will take the place of your last Caribee product. We will also match the value and functionality as close as possible.
For further information, please contact Chris Ioannou from Clipper International Corp. on 02 9698 8944.
Clipper International Corp.
PO Box 263
Alexandria, NSW, 1435
Trade Practices Amendment Regulations 2010 (No.1) commencing 1 January 2012 ‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure’.