Product Warranty
Caribee Warranty
We stand behind the quality of our products. If something goes wrong with your Caribee product, we're here to help.
At Caribee, we pride ourselves on producing innovative, high-value products made to a high standard using quality materials and construction.
If something goes wrong with your Caribee product, simply return your item to the place of purchase for inspection.
Warranty Period
All Caribee products are guaranteed to be free of manufacturing faults in both workmanship and materials for the following periods from the date of purchase:
This warranty does not include normal wear and tear, misuse, improper care, damage from neglect, or damage caused by a common carrier such as an airline or by third parties to our products.
The Caribee warranty is not an international warranty and is only valid in the original country of purchase to the original purchaser. Our warranty is not transferable.
Please note that no warranty claim will be considered without proof of purchase.
Important: Airline Damage
If damage has occurred to your bag whilst travelling with an airline, always report the damage to the airline before you leave the airport. Damage caused by an airline is covered by the airline's insurance and is not considered a Caribee manufacturing fault.
Warranty Exclusions
The Caribee warranty is void as a result of:
- Reasonable or excessive wear and tear, including product neglect.
- Damage as the result of mishandling or neglect by airlines, third parties or transport providers.
- Heat, flame or the natural elements.
- Failure to adhere to care instructions.
What the Warranty Does Not Cover
- Clips, buckles, tri-glides, wheels, D-rings, zips and similar components, or in the case of furniture, broken ABS brackets. If these parts are broken or damaged during use or over the life of your product, we may be able to provide replacement parts, subject to availability, so you can extend the life of your product. Repairs would be carried out at your own expense. Alternatively, these replacement parts are usually sold by your local outdoor store as part of their accessory range.
- Airline damage - it is important when travelling by air that you check your bag for damage upon collection at the baggage carousel. Should damage have occurred to your Caribee product whilst in the possession of the airline, you must file a claim with the airline before leaving the airport. Damage caused by an airline is not a Caribee warranty issue and should be resolved directly with the airline.
Making a Warranty Claim
Should a manufacturing fault occur with your Caribee product, simply return it, at your cost and using your chosen method of transport, to the place of purchase along with a copy of your purchase receipt.
Return Your Product
Return the product to the place of purchase for inspection.
Provide Proof of Purchase
Include a copy of your original purchase receipt.
Allow for Inspection
The product will be assessed to determine whether the issue is covered by the Caribee warranty.
The cost for the return of goods for inspection is at your own cost and choice of carrier.
Purchases from Caribee.com
For warranty claims for purchases from www.caribee.com, please contact us via email with supporting photos and details of the issue identified.
Our team will review your information and respond as soon as possible.
Product Replacement
At Caribee, we are constantly updating styles and colours and improving the design and functionality of our products. As a result, from time to time, if a product needs to be replaced under warranty, it may already have been superseded.
If a particular colour or style is no longer available, we will match, to the best of our ability, the closest suitable product from the current range that can take the place of your original Caribee product. We will also match the value and functionality as closely as possible.
Warranty claim approval is at the sole discretion of Caribee and Clipper International Corp.
