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At Caribee we pride ourselves on producing the best value and most innovative products available, which are made to a high standard using the highest quality and latest materials available. If however something goes wrong with your Caribee product simply return your item to the place of purchase for inspection.
All Caribee products are guaranteed to be free of "manufacturing faults" in both workmanship and materials for the following time periods, from the date of purchase.
This warranty does not include normal wear and tear, misuse, improper care or damage by a common carrier (ie: airlines) or third parties to our products. The Caribee warranty is not an International warranty and is only valid in the original country of purchase to the original purchaser. Our warranty is not transferable.
If damage has occurred to your bag whist travelling with an airline - ALWAYS REPORT DAMAGE TO THE AIRLINE BEFORE YOU LEAVE THE AIRPORT as this damage is covered by the airline insurance and is NOT a manufacturing fault. (refer below)
Please note, absolutely no claim will be considered without proof of purchase.
Caribee warranty excludes damage as a result of:
The Caribee warranty does not cover:
Clips, Buckles, Tri-glides, D-Rings, Zips etc OR in the case of furniture a broken ABS bracket. If these parts are broken during use we may be able to send you replacement parts (dependent on availability) so you can have your product repaired or so you can do it yourself
Airline damage – it is important when travelling by air that you check you bag for damage upon collection at the baggage carousel. Should damage have occurred to your Caribee product whilst in the possession of the airline, then you must file a claim with the airline before leaving the airport. Damage caused by an airline is not a Caribee warranty issue and can be resolved direct with the airline.
To get the ball rolling:
Should a manufacturing fault occur to your Caribee product, simply return it (at your cost) to the place of purchase from along with a copy of your purchase receipt.
For warranty claims for purchases from www.caribee.com, please contact us via email (email@example.com) with supporting photos and the issue found and we will reply asap.
At Caribee we are constantly updating styles and colours & improving designs and functionality of our products. As a result, from time to time if a product needs to be replaced under warranty, it may already have been superseded. If this happens and a colour or style is not available we will match to the best of our ability the closest suitable product from the range that will take the place of your last Caribee product. We will also match the value and functionality as close as possible.
Warranty Claim Approval is at the sole discretion of Caribee and Clipper International Corp.