Change of Mind Returns
Change of Mind Returns
Purchased directly from Caribee.com and changed your mind? Our 30-day satisfaction guarantee allows you to return eligible products for an exchange or refund.
Important: This Change of Mind Returns Policy applies only to products purchased directly from Caribee.com. If you purchased your Caribee product from an authorised retailer or other stockist, please contact the original place of purchase regarding their returns policy.
30-Day Satisfaction Guarantee
Products purchased directly from Caribee.com come with a 30-day satisfaction guarantee. If you are not 100% satisfied with your purchase, you may return the item for an exchange or refund of the purchase price, excluding the original outbound shipping cost, within 30 days from the date of purchase.
Change of Mind returns must be returned at your cost and received in perfect, unused condition, with all original tags attached and the product in its original packaging.
Please contact us before returning your product. We need to be notified of your intention to make a Change of Mind return before the item is sent back.
Before Sending Your Return
To be eligible for a Change of Mind return, your product must meet all of the following requirements:
Unused & Unworn
The product must be returned in perfect, unused condition.
Original Packaging
All original packaging and product tags must remain attached and intact.
Within 30 Days
The return must be made within 30 days from the original date of purchase.
What Happens After We Receive Your Return?
Once your product has been received and inspected to confirm that it meets the return requirements, we will process your requested refund or exchange.
Refunds are for the original purchase price of the product. Original outbound shipping costs are not refundable.
We recommend using Registered Post or a trackable courier service when returning your product. Caribee cannot accept responsibility for items that are lost in transit and not received by us.
If a returned item does not meet the requirements of this policy, a credit or exchange may not be processed and the product may be returned to you.
Start Your Return
Contact Caribee
Email us before sending your product back to let us know that you wish to make a Change of Mind return.
Prepare Your Product
Ensure the product is unused, in perfect condition, with all original tags attached and in its original packaging.
Include Your Order Details
Include your order details with the return so that we can identify and process your purchase.
Send Your Return
Return the product using a trackable delivery service to the address below. Return postage is your responsibility.
Where to Send Your Return
Att: Caribee Returns
C/- Clipper International Corp.
PO Box 263
Alexandria, NSW, 1435
Australia
Need Help With Your Return?
If you purchased your product directly from Caribee.com and would like to discuss a Change of Mind return, please contact us before sending your product back.
Email: info@caribee.com
